Frequently Asked Questions (FAQs)
What security features do your checks have?
1 pack of basic duplicate checks is 2 pads of 18 checks and 4 deposit slips per pad: totaling 2 pads, 36 duplicate checks, and 8 deposit slips.ChecksForFree Standard Checks1 pack of standard single checks is 3 pads of 30 checks and 6 deposit slips per pad: totaling 3 pads, 90 single checks, and 18 deposit slips.
1 pack of standard duplicate checks is 5 pads of 18 checks and 3 deposit slips per pad: totaling 5 pads, 90 duplicate checks, and 15 deposit slips.What is the difference between single and duplicate checks?Duplicate checks have a carbonless copy of each check attached to the back. Duplicate checks give you the ability to reference a check you have already written.Why isn't the carbonless duplicate easy to read?To make the strongest impression on the carbonless duplicate of the check, we recommend using firm pressure on a medium ball point or gel ink roller ball pen. Gel Ink Pens, like the Pilot G-2 0.38 Premium Gel Roller, Uniball 207 Gel Pen or the Sharpie S-Gel are recommended to help prevent check fraud like check washing
Soft tips, marker tips, fine or super fine tips, aren't recommended for duplicate checks and they don't provide enough pressure or wide enough pen strokes to transfer well onto the duplicate.Are your checks printed on recycled paper?The paper we use for printing does not currently meet the standard to be called “Recycled”. While a small percentage of the paper is recycled, our experience with recycled paper has not been good. When we have used recycled paper in the past, we had problems with the checks not meeting bank standards for “paper quality.” We do send our spoilage to be recycledAre your checks different from the banks?The only difference in ordering checks with ChecksForFree and the bank is pricing! You save over 50% by ordering your checks from ChecksForFree compared to pricing at your local bank or credit union.
- Chemically Sensitive Paper - Prevents alteration of your checks.
- Microprint Signature Line - Very small letters that can be read through a magnifying glass, but which appear to the unaided eye to be dashed or solid lines. An "MP" designator is used in conjunction with the micro printed text.
- Security Screen - Very light printing on the back of the document with reversed text not easily duplicated by a color copier or scanning/laser printer.
- Padlock Icon and Warning Box - Warns consumers that Security Features are present on the document. This Icon and Warning Box is authorized only by the "CPSA" Check Printers Stationery Association to check printing companies who have met the above requirements.
- Additional Security Features - We do not make public in order to provide you with additional protection.
- Our Security Features - Exceed the requirements of all Financial Institutions.
1 pack of basic duplicate checks is 2 pads of 18 checks and 4 deposit slips per pad: totaling 2 pads, 36 duplicate checks, and 8 deposit slips.ChecksForFree Standard Checks1 pack of standard single checks is 3 pads of 30 checks and 6 deposit slips per pad: totaling 3 pads, 90 single checks, and 18 deposit slips.
1 pack of standard duplicate checks is 5 pads of 18 checks and 3 deposit slips per pad: totaling 5 pads, 90 duplicate checks, and 15 deposit slips.What is the difference between single and duplicate checks?Duplicate checks have a carbonless copy of each check attached to the back. Duplicate checks give you the ability to reference a check you have already written.Why isn't the carbonless duplicate easy to read?To make the strongest impression on the carbonless duplicate of the check, we recommend using firm pressure on a medium ball point or gel ink roller ball pen. Gel Ink Pens, like the Pilot G-2 0.38 Premium Gel Roller, Uniball 207 Gel Pen or the Sharpie S-Gel are recommended to help prevent check fraud like check washing
Soft tips, marker tips, fine or super fine tips, aren't recommended for duplicate checks and they don't provide enough pressure or wide enough pen strokes to transfer well onto the duplicate.Are your checks printed on recycled paper?The paper we use for printing does not currently meet the standard to be called “Recycled”. While a small percentage of the paper is recycled, our experience with recycled paper has not been good. When we have used recycled paper in the past, we had problems with the checks not meeting bank standards for “paper quality.” We do send our spoilage to be recycledAre your checks different from the banks?The only difference in ordering checks with ChecksForFree and the bank is pricing! You save over 50% by ordering your checks from ChecksForFree compared to pricing at your local bank or credit union.
What checks are free?Three (3) designs in our Personal Basic Checks are free for the price of the checks. All you pay are the shipping charges and any upgrades that you select for your order. Applicable tax will be charged for all product upgrades, and, where required, shipping charges.What is considered an upgrade on my order?Some font choices, adding a symbol or monogram, adding a custom message, or, for business checks, the addition of a logo would incur additional charges to add to all personal and bussiness checks.Do I get the same low price if I reorder?We do our best to keep our prices low and pass along as much savings as possible to you, our customer. We can’t guarantee that you will see the same price with every reorder, but ChecksforFree is committed to providing the best value available for personal and business checks.Is there a Handling Fee?No. ChecksforFree does not charge a separate handling fee for your order of checks.
What payment methods do you accept?We accept Visa, Mastercard and American Express. Do you accept ACH Payments?Unfortunately, we aren’t able to accept ACH payments (auto-deduct from checking account).How many lines and characters are available for my personalization?
An email confirming shipment date and any applicable tracking information will be sent to the email address included on the order.What is an acceptable form of check or deposit sample?
Simply select the order you wish to reorder, submit your payment, and you’re done!Can I make changes to my check personalization when I reorder?Yes. During the reordering process you will be able to update your check personalization information, shipping address, and payment information. All changes will pass through our validation and fraud detection services. Any detected issues may trigger the need for additional information.What is your return policy?See our full return policy, here. Please call customer service at (866) 822-6400 opt. 2, 8am to 5pm CST Monday - Friday. You may also contact us by email at [email protected].What is your refund policy?All returns/refunds must be initiated within 30 days of the order’s shipment date. The date of the ship confirmation email sent to the email provided at the time of ordering. For return policy, please go here.
Orders start the manufacturing process within one (1) hour of being entered into our system, and about 95% of all orders placed will ship within one (1) day. For a full refund, an order must be cancelled before the manufacturing process begins. For all orders, once the order has shipped the price of shipping is non-refundable.
Once the checks have shipped, to initiate a refund, the product must be returned to our facility. The customer is responsible for all return shipping costs. The returned items should be shipped to Checks For Free, PO Box 1088, Birmingham, AL 35201. Upon receipt of the product, the item will be inspected and any applicable refund will be issued.
In most cases, all monies refunded appear to the original payment method within 24 hours. However, it may take up to a billing cycle for the credit card’s issuing bank to reflect the refund.
Basic Personal Checks, aka free checks, are non-refundable. We are unable to accept returns for these items.
- Checks - may have a maximum of 5 lines with up to 35 characters per line.
- Deposit Slips- Business Size may have a maximum of 2 lines with up to 35 characters per line. Personal size may have a maximum of 5 lines with up to 35 characters per line.
- Important: We do not correct the personalization you input into the online form, including spelling, capitalization, and spacing. Please double check the information you provide to ensure its accuracy and desired format.
- First Class Mail—Allow 3 to 7 business days from ship date for order to arrive.
- 2-Day Delivery—Allow 2 business days from ship date for order to arrive.
- Overnight Delivery—Allow 1 business day from ship date for order to arrive.
- Priority—Allow 2 to 3 business days from ship date for order to arrive.
- Shipping outside the contiguous U.S., including Alaska, Hawaii, Puerto Rico, Guam, and U.S. Virgin Islands, FPO/APO, please allow additional transit time.
- Currently, international delivery is not available.
An email confirming shipment date and any applicable tracking information will be sent to the email address included on the order.What is an acceptable form of check or deposit sample?
- Temporary check or deposit from bank that has their account number in MICR line.
- Old check or deposit from previous check order that has correct MICR line.
- Duplicate Sheet of check or deposit from previous check order that has correct MICR line.
- Bank Specification Sheet with check format filled in by bank representative with correct account number.
- Reorder form from previous check order that has correct MICR line.
- If your check contains a custom logo, you may not be able to see the print preview.
- If the routing and account information doesn’t match the information we have on file for the financial institution, we may not be able to produce the print preview. You will receive an email in this case requesting additional information to complete your order.
- A slow network connection caused the page to time out. Try refreshing the page.
Simply select the order you wish to reorder, submit your payment, and you’re done!Can I make changes to my check personalization when I reorder?Yes. During the reordering process you will be able to update your check personalization information, shipping address, and payment information. All changes will pass through our validation and fraud detection services. Any detected issues may trigger the need for additional information.What is your return policy?See our full return policy, here. Please call customer service at (866) 822-6400 opt. 2, 8am to 5pm CST Monday - Friday. You may also contact us by email at [email protected].What is your refund policy?All returns/refunds must be initiated within 30 days of the order’s shipment date. The date of the ship confirmation email sent to the email provided at the time of ordering. For return policy, please go here.
Orders start the manufacturing process within one (1) hour of being entered into our system, and about 95% of all orders placed will ship within one (1) day. For a full refund, an order must be cancelled before the manufacturing process begins. For all orders, once the order has shipped the price of shipping is non-refundable.
Once the checks have shipped, to initiate a refund, the product must be returned to our facility. The customer is responsible for all return shipping costs. The returned items should be shipped to Checks For Free, PO Box 1088, Birmingham, AL 35201. Upon receipt of the product, the item will be inspected and any applicable refund will be issued.
In most cases, all monies refunded appear to the original payment method within 24 hours. However, it may take up to a billing cycle for the credit card’s issuing bank to reflect the refund.
Basic Personal Checks, aka free checks, are non-refundable. We are unable to accept returns for these items.
How do I cancel my order?Orders start the manufacturing process within one (1) hour of being entered into our system, and about 95% of all orders placed will ship within one (1) day. If you submitted your order online within the last hour, please contact our customer care team at (866) 822-6400, 8am to 5pm CST Monday - Friday, as soon as possible. Cancellations with full refund is only available for orders that are not in or have completed production. Due to the quick turnaround, calling as soon as possible to cancel your order is imperative.Why didn't I receive all of the items I ordered?All items are produced, packaged, and shipped separately. Although multiple pieces of an order are shipped at the same time, they are not packaged together. Therefore, it is normal for them to get separated in the mail. If your order has not exceeded the estimated delivery time, there is no need to be concerned. If you have questions or concerns, please feel free to contact our customer care team at (866) 822-6400, 8am to 5pm CST Monday - Friday, or email them at (866) 822-6400, 8am to 5pm CST Monday - Friday, or email them at [email protected].How can I track my order?You may track only FedEx deliveries by clicking on Order Status at the top of the Home page at track your order at the top of the Home page at . If you ordered Personal Checks with First-Class Mail delivery tracking will not be available.How can I correct an error on my order?If there is an error on the number line across the bottom of your checks, DO NOT use them. For any corrections you may contact our customer care team at (866) 822-6400, 8am to 5pm CST Monday - Friday, or email them at [email protected].Why do I have separate charges?If you ordered more than one item, it may appear as multiple charges. If you made changes to your order after submitting it, there may be multiple charges. If you cancelled part of an order, or added an item to an order, it may appear as separate notations on your credit card. If you have any questions or concerns, please contact our customer care team at (866) 822-6400, 8am to 5pm CST Monday - Friday, or email them at [email protected].
Mail AddressChecks For FreePO Box 1088Birmingham, AL 35201Customer Service:(866) 822-6400Hours: 8am to 5pm CST Monday - FridayEmail Address[email protected]
See full Privacy Policy here here.
Our customer information is used strictly for the purpose of processing orders. We protect our customers’ privacy. ChecksForFree does not sell, rent, or share ANY customer information with anyone.
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